Pilot support target
<15 min
Measured first response during published pilot hours.
The pilot target is p95 first response under 15 minutes for 30 consecutive days. Nestara will not call this a guarantee until staffing, alerting, and incident evidence prove it.
Who you're dealing with
Verification standard
Pilot target: check operator authority, renter identity, unit address, critical amenities, and availability before a match proceeds.
Protection requires proof
No coverage amount is promised in this concept. Protection language will publish only after an insurance or recovery program is contracted and legally reviewed.
Dispute resolution
Pilot target: log every material mismatch, preserve evidence, assign a human owner, and measure first response and resolution separately.
These are proposed pilot standards, not currently available services, guarantees, insurance, or legal terms.